Analysis Of The Factors That Influence The Decision To Use The Shopee Application For Online Shopping Transactions
DOI:
https://doi.org/10.61978/commercium.v3i1.391Keywords:
Simplicity, Security, Trust, Decision To Use, ShopeeAbstract
This research tries to solve problems about the decision to use the Shopee application. This research reviews why students use the Shopee application for online transactions. Factors of ease, security, and trust influence the decision to use Shopee. This research is included in descriptive quantitative where the population is 5th and 7th semester students who use Shopee in management study programs on the ITESA Muhammadiyah Semarang campus, Karya Husada University, and Pandanaran University. Random sampling determined the sample, and 100 respondents were obtained. Data processing using SPSS v.25. The results of this study state that the three variables influence the decision to use Shopee. This research implies that the decision to use Shopee is very appropriate because it is easy to use, safe when transacting, and has high trust. As the marketplace leader in Indonesia, many students certainly use Shopee as their first choice.
References
Aisyah, M., & Sesunan, Y. S. (2023). Decision making on the use of a shariah-based e-wallet by Indonesian consumers. International Journal of Data and Network Science, 7(4), 1739–1752. https://doi.org/10.5267/j.ijdns.2023.7.017 DOI: https://doi.org/10.5267/j.ijdns.2023.7.017
Akbar, R. (2023). The Effect of Convenience, Security, Risk and Promotion on the Decision to Use Shopee Paylater in Solo Raya. Journal of Economic and Accounting Research, 1(3), 213–235. DOI: https://doi.org/10.54066/jrea-itb.v1i3.645
Alfani, R. S., & Ariani, K. R. (2023). The Effect of Perceived Benefits, Perceived Ease, Risk and Trust on Decisions to Use Electronic Money (QRIS. Edunomika Scientific Journal, 8, 1.
Alfaris, M. (2023). The Effect of Perceived Benefits, Perceived Ease, and Perceived Security on Decisions to Use Digital Payment Applications (E-wallets. Journal of Samudra Accounting Students (JMAS, 4(1), 67–74.
Aulia, T. (2023). The Effect of Trust, Ease of Use and Price on Purchasing Decisions at E-Commerce Shopee in Bandar Lampung. Journal of Strategy of Management and Accounting Through Research and Technology (SMART, 2(2), 58–69.
Choirudin, M., Irwanto, N. Y., Nanda, A., Putra, R. S., & Riyandito, M. R. (2023). The Effect of Convenience, Security, and Trust on Decisions to Use the Tokopedia Application. Journal of Applied Management Science, 4(5), 738–744.
Erwan, E. S., & Setiawan, E. (2023). The Effect of Ease of Use and Sales Promotion on Decisions to Use E-wallet Funds for Students in Yogyakarta City. Journal of Aerospace Management, 16(1), 129–140. DOI: https://doi.org/10.56521/manajemen-dirgantara.v16i1.822
Ghozali, I. (2021). Multivariate analysis applications with the IBM SPSS 25 program (10th ed.). Diponegoro University Publishing Agency.
Hafizah, R. N. H. (2023). The Effect of Trust, Ease of Use, and Knowledge on Decisions to Use Electronic Money Services (Qris) for UIN Raden Fatah Palembang students. Adl Islamic Economic: Journal of Islamic Economic Studies, 4(2), 134–151. DOI: https://doi.org/10.56644/adl.v4i2.56
Hayati, N., & Mutaqin, J. (2023). The Effect of Price, Consumer Trust, and Usage Optimization on Consumer Purchasing Decisions during the Covid 19 Pandemic through the Tokopedia Marketplace in Cimahi City. Jurnal Lentera Bisnis, 12(2), 231–244. DOI: https://doi.org/10.34127/jrlab.v12i2.651
Kotler, P., & Keller, K. L. (2016). Marketing Management (13th ed.). Erlangga.
Mardhia, M. M., & Normawati, D. (2018). Marketplace seller recommender with user-based multi criteria decision making. Proceeding of 2018 12th International Conference on Telecommunication Systems, Services, and Applications, TSSA 2018. https://doi.org/10.1109/TSSA.2018.8708794 DOI: https://doi.org/10.1109/TSSA.2018.8708794
Mawardi, T. F. R., & Prabowo, B. (2023). The Effect of Perceived Benefits, Perceptions of Ease, and Trust on Decisions to Use the DANA E-Wallet Application (Study on FISIP UPN “Veteran. East Java Students). Management Studies and Entrepreneurship Journal (MSEJ, 4(4), 3733–3741.
Meiryani, M., Juwita, A., Agustini, A., Siauwijaya, R., & Adriana, M. (2021). The influence of COVID-19 pandemic on E-commerce transactions on shopee indonesia. ACM International Conference Proceeding Series, 35–42. https://doi.org/10.1145/3481127.3481198 DOI: https://doi.org/10.1145/3481127.3481198
Nainggolan, L. P. S. I., Abdullah, M. A. F., & Perkasa, D. H. (2023). The Effect of Service Quality, Ease of Use and Perception of Safety on the Decision to Use GoTransit (Case Study of Tanah Abang Station. Musytari: Balance Sheet of Management, Accounting, and Economics, 1(5), 21–30.
Ngo, T. T. A., Nguyen, H. L. T., Nguyen, H. P., Mai, H. T. A., Mai, T. H. T., & Hoang, P. L. (2024). A comprehensive study on factors influencing online impulse buying behavior: Evidence from Shopee video platform. Heliyon, 10(15). https://doi.org/10.1016/j.heliyon.2024.e35743 DOI: https://doi.org/10.1016/j.heliyon.2024.e35743
Nurkhin, A., Mukhibad, H., & Daud, N. M. (2023). Determinants of halal food purchase decisions for Go Food and Shopee Food users. Innovative Marketing, 19(1), 113–125. https://doi.org/10.21511/im.19(1).2023.10 DOI: https://doi.org/10.21511/im.19(1).2023.10
Pralytha, S. Y., Sidanti, H., & Setiawan, H. (2023). The Influence of Lifestyle, Ease of Use, and Transaction Security on Decisions to Use E-Wallet Dana (Case Study on the People of Madiun City. In SIMBA: Management, Business, and Accounting Innovation Seminar (p. 5).
Purwaningdyah, S. W. S., Haerunnisa, N. F., Hairunnisa, S. N., Wardhani, N. S., Larasati, C., Siahaan, Y. P., & Sinaga, O. (2021). The Influence of Perceived Usefullnes, Perceived Ease of Use, Perceived Risk in the Shopee Application on Consumer Decisions in Online Shopping During the Covid-19 Pandemic. Review of International Geographical Education Online, 11(5), 1065–1072. https://doi.org/10.48047/rigeo.11.05.102
Rizky, M., Hayati, I., & Ruzky, U. D. (2023). The Effect of Service Security on the Decision to Use Islamic Bank QRIS for Students of the Faculty of Islamic Religion UMSU. Krigan: Journal of Management and Sharia Business, 1(1), 95–109. DOI: https://doi.org/10.30983/krigan.v1i1.6522
Safariah, S. T., Ferils, M., & Arsyad, M. (2023). The Effect of Consumer Trust and Service Quality on Decisions to Use Goods Delivery Services at PT Pos Indonesia Kalukku Branch. SEIKO: Journal of Management & Business, 6(2).
Similarweb. (2024). Marketplace Indonesia. https://www.similarweb.com/
Social, W. A., & Hootsuite. (2023). Global Overview Report. https://wearesocial.com
Sugiyono. (2022). Quantitative. Qualitative Research Methods. Alfabeta.
Supiyandi, A., Hastjarjo, S., & Slamet, Y. (2022). Influence of Brand Awareness, Brand Association, Perceived Quality, and Brand Loyalty of Shopee on Consumers’ Purchasing Decisions. CommIT Journal, 16(1), 9–18. https://doi.org/10.21512/commit.v16i1.7583 DOI: https://doi.org/10.21512/commit.v16i1.7583
Wulandari, I., & Rauf, A. (2022). Analysis of Social Media Marketing and Product Review on the Marketplace Shopee on Purchase Decisions. Review of Integrative Business and Economics Research, 11(1), 274–284. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85166095492&partnerID=40&md5=13d6ddf80d71aa0d56f1f3a7080d6855



