Building Employee Performance Loyalty In MBG Kitchen In Teluk Betung Barat Through Work Performance Supported By Intrinsic And Extrinsic Motivation
DOI:
https://doi.org/10.61978/commercium.v4i3.1507Keywords:
intrinsic motivation, extrinsic motivation, job performance, performance loyalty, MBG KitchenAbstract
This study aims to examine the impact of intrinsic and extrinsic motivation on employee performance loyalty at the Free Nutritional Meal Program (MBG) Kitchen in West Teluk Betung, Bandar Lampung City, with job performance as a mediating variable. The MBG program, as a socially oriented public service initiative, demands optimal, consistent, and sustainable employee performance to maintain the quality of nutritious food services. Thus, effective human resource management—through increased motivation and enhanced job performance—is crucial for fostering employee loyalty. This phenomenon underscores that human resource management, particularly motivation and job performance, play a crucial role in ensuring the program's success. The main research question is: Do intrinsic and extrinsic motivation influence employee performance loyalty through job performance as a mediator? This study offers novelty by investigating the mediating role of job performance between intrinsic/extrinsic motivation and employee performance loyalty in the specific context of the MBG social program, an area that has received little academic attention. This study adopted a quantitative approach using a survey methodology. Data were collected through questionnaires distributed to all employees at MBG Kitchen in West Teluk Betung. Key variables studied included intrinsic motivation, extrinsic motivation, job performance, and job loyalty. Data analysis was performed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to assess direct and indirect relationships between variables. Research findings indicate that both intrinsic and extrinsic motivation have a positive influence on job performance, which in turn positively impacts employee loyalty. Furthermore, job performance has been confirmed as a mediator of the relationship between motivation and employee loyalty. In conclusion, increasing work motivation—both intrinsic and extrinsic—can improve job performance and further strengthen employee loyalty. Therefore, MBG managers should prioritize strategies to optimize motivation and performance, thereby ensuring the long-term sustainability of the program and the quality of service
References
Agnia, N., Asyifa, R., Himawan, A. F., Makarim, S. N., Rahardian, R., Publik, J. A., Sosial, F., & Humaniora, D. (2025). Efektivitas Implementasi Kebijakan Makan Bergizi Gratis (MBG) di Satuan Pelayanan Pemenuhan Gizi (SPPG) Yayasan Persyarikatan Muhammadiyah Kecamatan Pamulihan Kabupaten Sumedang. Jurnal Administrasi Publik Dan Kebijakan (JAPK), 5(2). http://jurnal.umsu.ac.id/index.php/JAPK
Ali, D., & Hussain, B. (2025). Interplay of Organisational Determinants Influencing Employee Outcomes in the Hospitality Sector. Advances in Consumer Research. Association for Consumer Research (U.S.), 2, 1246–1260.
Bodhi, R., Joshi, Y., & Singh, A. (2024). How does social media use enhance employee’s well-being and advocacy behaviour? Findings from PLS-SEM and fsQCA. Acta Psychologica, 251, 104586. https://doi.org/10.1016/j.actpsy.2024.104586 DOI: https://doi.org/10.1016/j.actpsy.2024.104586
Elamalki, D., Kaddar, A., & Beniich, N. (2024). Impact of motivation on the job performance of public sector employees: the case of Morocco. Future Business Journal, 10(1), 53. https://doi.org/10.1186/s43093-024-00342-4 DOI: https://doi.org/10.1186/s43093-024-00342-4
Ferrari, F. (2024). The employee-related antecedents of work performance: exploring a three-sided model for Human Resources Management. Business Process Management Journal, 30(7), 2586–2610. https://doi.org/10.1108/BPMJ-12-2023-0946 DOI: https://doi.org/10.1108/BPMJ-12-2023-0946
Hardian, P. R., Tisa Anwar, N., Ardelia, A., & Leony Putri, A. (2026). Pengaruh Motivasi Kerja Dan Kompensasi Terhadap Loyalitas Karyawan Melalui Kepuasan Kerja Pada PT Mitra Muda Reksa Mandiri Di Kota Bandar Lampung. Al-Zahra: Jurnal Ekonomi Dan Bisnis, 4. https://doi.org/10.61104/alz.v4i3.6949
Hastuti, R., Mahardika, H., & Agustin. (2025). Implementasi Program Makan Bergizi Gratis di Sekolah: Tinjauan Literature terhadap Tantangan Tata Kelola dan Implikasi Kebijakan. Pro Health Jurnal Ilmiah Kesehatan, 16(2026), 16–21.
Ilmansyah, R., Berliyanti, D. O., & Nilasari, B. M. (2025). Anteseden Employee Loyalty yang Dimediasi oleh Work Motivation Karyawan Perhotelan. JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis Dan Inovasi Universitas Sam Ratulangi), 12(2), 902–917. https://doi.org/10.35794/jmbi.v12i2.62651 DOI: https://doi.org/10.35794/jmbi.v12i2.62651
Marlina, M., & Putri, E. R. (2024). The Effect of Work Culture, Extrinsic Motivation on Employee Performance with Job Satisfaction as Intervening at the Payakumbuh City Transportation Office. Jurnal Manajemen Stratejik Dan Simulasi Bisnis, 5(1), 14–32. https://doi.org/10.25077/mssb.5.1.14-32.2024 DOI: https://doi.org/10.25077/mssb.5.1.14-32.2024
Maulana, B., Indriani, W., Mufahamah, E., & Listyaningsih, E. (2023). Pelatihan Dan Disiplin Kerja Karyawan Rumah Sakit Pertamina Bintang Amin Bandar Lampung. Jurnal Jejama Manajemen Malahayati, 2(2), 152–161. https://doi.org/10.33024/jejama.v2i2.9089 DOI: https://doi.org/10.33024/jejama.v2i2.9089
Mufahamah, E., & Wuryanti, L. (2012). Pengaruh Sistem Pengukuran Kinerja, Motivasi dan Komitmen Organisasi terhadap Kinerja Manajerial Disnakertrans Provinsi Banten. GEMA: Jurnal Gentiaras Manajemen Dan Akuntansi, 14(2), 97–109. https://doi.org/10.47768/gema.v14.n2.202203 DOI: https://doi.org/10.47768/gema.v14.n2.202203
Patoni, P., Mawardi, A., & Nurjanah, R. (2024). Pengaruh Keterikatan Karyawan Dan Motivasi Intrinsik Terhadap Kinerja Karyawan (Studi Pada Karyawan PT. Einstrend Factory 3 Departemen Sewing Purwakarta). Eqien - Jurnal Ekonomi Dan Bisnis, 13(01), 109–120. https://doi.org/10.34308/eqien.v13i01.1668 DOI: https://doi.org/10.34308/eqien.v13i01.1668
Pratama, R. H., Erlina, R., & Jimat, H. (2021). Effect Of Quality Of Work Life And Work Stress On Employee Performance Through Organizational Commitments As Intervening Variables At The Branch Offices Of PT. Bank West Java And Banten. Tbk In Sumatera. International Journal of Environmental, Sustainability and Social Science, 2(2). https://doi.org/10.38142/ijesss.v2i2.244 DOI: https://doi.org/10.38142/ijesss.v2i2.244
Pratama, R., Mulyaningsih, N., & Hilmy, F. (2022). Pengaruh Alternatif Coolant Dari Bio Oil Terhadap Tingkat Kekasaran Permukaan Spesimen Pada Proses Pembubutan Konvensional. Prosiding Seminar Nasional Riset Teknologi Terapan, (2).
Rahyono, Mufahamah, E., & Kurniasih, H. (2025). Pengaruh Penerapan Disiplin Kerja Dan Pemberian Motivasi Melalui Pencapaian Target Kerja Sebagai Variabel Mediasi Terhadap Evaluasi Kinerja. EKOMA: Jurnal Ekonomi, Manajemen, Akuntansi, 4(5), 7750–7765. https://doi.org/10.56799/ekoma.v4i5.9067 DOI: https://doi.org/10.56799/ekoma.v4i5.9067
Saepuloh, S., & Hilmi, F. (2026). MBG (Makan Bergizi Gratis) sebagai Instrumen Pemberdayaan Ekonomi Lokal: Analisis Model SPPG dan Tantangan Tata Kelola Publik. EKALAYA: Jurnal Ekonomi Akuntansi, 4(1), 10–21. https://doi.org/10.59966/ekalaya.v4i1.2466 DOI: https://doi.org/10.59966/ekalaya.v4i1.2466
Sangaji, A. C., Megafajari, D., & Madhakomala, R. (2026). Collaborative Management Model in the Implementation of Indonesian’s Makan Bergizi Gratis (MBG) Program in Schools. Jurnal Pembelajaran, Bimbingan, Dan Pengelolaan Pendidikan, 6(11), 12. https://doi.org/10.17977/um065.v6.i11.2026.12 DOI: https://doi.org/10.17977/um065.v6.i11.2026.12
Suhail, A., van de Voorde, K., Steen, T., & Meeusen, C. (2025). Exploring the links between human resource practices, employee outcomes and performance at the individual and team levels. Asia Pacific Management Review, 30(4), 100399. https://doi.org/10.1016/j.apmrv.2025.100399 DOI: https://doi.org/10.1016/j.apmrv.2025.100399
Sulistianto, R. H., Haikal, F., Priyono, A., & Johardi, M. R. (2024). The Influence of Work Motivation and Career Development on Employee Loyalty, Case Study of PT Delta Indonesia Pranenggar. ECo-Buss, 7(2), 1412–1421. https://doi.org/10.32877/eb.v7i2.1797 DOI: https://doi.org/10.32877/eb.v7i2.1797
Sumarjiansyah, N. A., Peristiowati, Y., Sumarji, S., & Setyawan, W. H. (2025). Examining the effects of employee loyalty, work discipline, and intrinsic motivation on employee performance: A case study of Puskesmas in Nganjuk Regency, Indonesia. International Journal of Advanced and Applied Sciences, 12(7), 47–54. https://doi.org/10.21833/ijaas.2025.07.005 DOI: https://doi.org/10.21833/ijaas.2025.07.005
Svartefoss, S. M., Jungblut, J., Aksnes, D. W., Kolltveit, K., & van Leeuwen, T. (2024). Explaining research performance: investigating the importance of motivation. SN Social Sciences, 4(6), 105. https://doi.org/10.1007/s43545-024-00895-9 DOI: https://doi.org/10.1007/s43545-024-00895-9
Wang, N., Luan, Y., & Ma, R. (2024). Detecting causal relationships between work motivation and job performance: a meta-analytic review of cross-lagged studies. Humanities and Social Sciences Communications, 11(1), 595. https://doi.org/10.1057/s41599-024-03038-w DOI: https://doi.org/10.1057/s41599-024-03038-w
Wei, J., & Wu, Z. (2024). Employees’ competence need satisfaction and loyalty: Intrinsic work motivation as a mediator, moderated by belief in reciprocal filial piety. Social Behavior and Personality: An International Journal, 52(6), 1–11. https://doi.org/10.2224/sbp.13247 DOI: https://doi.org/10.2224/sbp.13247
Welbeck, B. A., & Thelma, C. C. (2026). Employee Motivation and Job Performance in the Public Sector: A Case Study of the Greater Accra Region, Ghana. World Journal of Advanced Research and Reviews, 29(1), 1646–1659. https://doi.org/10.30574/wjarr.2026.29.1.0221 DOI: https://doi.org/10.30574/wjarr.2026.29.1.0221
Yuliani, F., Juniarsih, W., Prayitno, H. J., & Indri. (2026). Kebijakan Makan Bergizi Gratis di Indonesia: Analisis Implementasi, Dampak terhadap Sumber Daya Manusia, dan Implikasinya pada Kebijakan Sistem Pendidikan Nasional. Jurnal Ilmiah Pendidikan Dasar, 11(2). https://doi.org/10.23969/jp.v11i02.46281
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Commercium : Journal of Business and Management
This work is licensed under a Creative Commons Attribution 4.0 International License.
