Evaluation of Application of Principles Good Governance in Public Services in Jekan Raya District, Palangka Raya City
DOI:
https://doi.org/10.61978/politeia.v2i4.436Keywords:
Good Governance, Public Services, Governance, Jekan Raya District, Resource ManagementAbstract
Efficient and effective bureaucratic services are essential in creating community welfare and are the main indicators of success in implementing good governance. Regional governments have a vital role in ensuring the principles of good governance to meet community expectations for transparent, accountable, and fair services. This research aims to evaluate the application of the principles of good governance in Jekan Raya District, Palangka Raya City, which is facing challenges in managing public resources and services, including increasing community demands and the need for transparency in budget management. Using a qualitative approach through the case study method, this research analyzes the obstacles, challenges, and strategies needed to increase the effectiveness of exemplary governance implementation. The research results show that although Jekan Raya District has great potential to support development, there are various problems in the implementation of good governance, such as a lack of community participation, limited facilities, and ineffective bureaucratic structures. Therefore, increasing communication between the government and the community, updating facilities, and increasing employee discipline is necessary to improve public service quality. This research provides theoretical and practical contributions to the development of governance at the local level, especially in the Jekan Raya District, as a step towards better and more sustainable regional development.
References
Agency, P. R. C. C. S. (2022). Regional statistics for Jekan Raya District 2022 (BPS Catalog: 1101002.6271.012. Palangka Raya City Central Statistics Agency.
Agency, P. R. C. C. S. (2024). Jekan Raya District in Figures 2024 (Vol. 19). BPS-Statistics Palangka Raya Municipality.
Amiruddin, M., & Fatimah, S. (2021). Civil servant work discipline and its influence on public service performance. Journal of State Administration, 12(1), 45–53.
Bahrudin, A., & Hidayat, S. A. (2023). Implementation of good governance in public services at the East Semarang District office. Public Service and Governance Journal, 4(2), 177–192. DOI: https://doi.org/10.56444/psgj.v4i2.944
Cahyadi, A., & Soenarjanto, B. (2018). Implementation of good governance in public services (Study of the quality of electronic identity card services based on good governance in Sukolilo District, Surabaya. JPAP (Journal of Public Administration Research, 4(1). https://doi.org/10.30996/jpap.v4i1.1277 DOI: https://doi.org/10.30996/jpap.v4i1.1277
Creswell, J. W. (2020). Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications.
Debora, A. Y., Kariem, M. Q., & Febriyanti, D. (2022). Good Governance in One Stop Integrated Services in Alang-Alang Lebar District during the COVID-19 Period. Scientific Journal of Administrative Sciences, 11(2), 106–114. https://doi.org/10.33366/jiiav11i2. DOI: https://doi.org/10.33592/jiia.v12i2.2851
Fitriansyah, R., & Marsuq. (2022). Implementation of good governance principles on public service satisfaction in Sambutan District. Prediction, 21(2), 194–207.
Hasibuan, S. A. L., Putri, D. A., Hasibuan, F. A., & Harahap, N. (2023). The role of the younger generation in regional development planning. Journal of Management and Business Economics, 1(2), 94–101.
Indonesia. (2014). Law of the Republic of Indonesia Number 23 of 2014 concerning Regional Government. State Gazette of the Republic of Indonesia, Number 244. https://peraturan.bpk.go.id/Home/Details/56139/uu-no-23-tahun-2014
Irwani, & Andayani, D. (2018). Land administration services in Jekan Raya District, Palangka Raya City. Restorica: Scientific Journal of Public Administration and Communication Sciences, 4(2), 10–13. DOI: https://doi.org/10.33084/restorica.v4i2.442
Juwita, A. (2019). Improving the quality of public services through effective communication. Journal of Public Administration, 6(2), 101–109.
Kurniawati, E., & Sugiyanto, C. (2021). The influence of population age structure on economic growth in Indonesia. Indonesian Journal of Economics and Development, 21(1), 41–58. https://doi.org/10.12345/jepi.2021.21.1.41 DOI: https://doi.org/10.21002/jepi.2021.04
Maryam, N. S. (2016). Realizing good governance through public services. Journal of Political Science and Communication, 6(1).
Nubatonis, S. E., Rusmiwari, S., & Suwasono, S. (2014). Implementation of good governance principles in improving the performance of public service organizations. JISIP: Journal of Social and Political Sciences, 3(1), 16.
Oktavia, A., & Trisninawati, T. (2022). Analysis of the application of Good Governance to public services at the West Baturaja District Office. Fair Value: Scientific Journal of Accounting and Finance, 5(4). https://doi.org/10.33366/fairvalue.v5i4.2042 DOI: https://doi.org/10.32670/fairvalue.v5i4.2829
Oktaviani, R., & Purwanto, A. (2020). The influence of employee work discipline on the quality of public services in government agencies. Journal of Public Administration, 7(2), 87–94.
Pamungkas, T. K., & Rosyanfikri, R. (2021). Analysis of the application of good governance principles in the implementation of village government. Civil Paradigm Journal: Social, Political and Religious Sciences, 8(2). https://doi.org/10.56013/jpm.v8i2.1126 DOI: https://doi.org/10.56013/jpm.v8i2.1126
Pratama, Y. (2020). The influence of work discipline on the performance of local government employees. Journal of Public Administration, 5(3), 58–65.
Raharjo, S., & Salim, M. (2021). The role of work discipline and compliance with policies in improving the performance of government officials. Journal of Public Administration, 13(2), 123–131.
Rahman, F., & Purwati, E. (2023). The role of bureaucracy in improving the quality of front office services during the COVID-19 pandemic at the Personnel and Human Resources Development Agency office in Palangka Raya City. Sociopolitico Journal, 5(1). https://doi.org/10.59581/sociopolitico.v5i1.1950
Riyanto, S. (2019). Improving the quality of public services in the digital era. Journal of Regional Government, 10(4), 234–245.
Rohman, A., Hanafi, Y., & Hardianto, W. T. (2019). Application of good governance principles in improving the quality of public services. Reformation: Scientific Journal of Social and Political Sciences, 9(2).
Rohman, A., & Hanafi, Y. S. (2019). Application of good governance principles in improving the quality of public services. Reformation, 9(2), 153. https://doi.org/10.33366/rfr.v9i2.1469 DOI: https://doi.org/10.33366/rfr.v9i2.1469
Rosnani, S. T., & Hardianti. (2024). Application of good governance principles to public services in Banua Village, Bungin District, Enrekang Regency. Journal of Social Welfare Science, 11(1). https://doi.org/10.56015/gjikplp.v11i1.266
Salsabila, L. A., Tambun, D. P. B. R., & Batubara, A. P. S. (2024). The role of local government in implementing good governance from a legal perspective at the Personnel and Human Resources Development Agency office in Palangka Raya City. Doctrine: World Journal of Law and Political Science, 2(1), 324–330. https://doi.org/10.59581/Doktrin-widyakarya.v2i1.1950 DOI: https://doi.org/10.59581/doktrin.v2i1.2477
Siahaan, M. A., & Siboro, M. L. (2021). The influence of infrastructure and facilities on the quality of public services in local government. Journal of State Administration, 9(3), 200–213.
Simanjuntak, M. (2017). Evaluation of the implementation of public services in local government. Journal of Government Science, 9(2), 98–107.
Simarmata, N. Y., & Sutrisno, E. (2022). Strategy to improve the quality of public services through the principles of good governance in the Rawalumbu sub-district office, Bekasi City. Journal of Government and Public Administration, 4(2), 1–12. https://doi.org/10.32834/jpap.v4i2.550
Sudaryanto, S., & Asmara, A. (2020). Increasing the efficiency and effectiveness of public services through the provision of adequate supporting facilities. Journal of Public Administration Science, 8(2), 75–84.
Syaidinar, F., & Ubayanto, T. (2023). Analysis of the principles of good governance in the Cempaka Putih Subdistrict transportation implementation unit (Case study of parking management in East Cempaka Putih Subdistrict. Journal of Government Science, 2(3).
Syarif, A., Wardah, & Nawanti, S. (2021). The role of public relations communication in disseminating regional development information (Study on Public Relations of the Regional Government of Jeneponto Regency. Soutika: Journal of Communication and Da’wah Studies, 1(1), 1–9.
Tanan, H., Subagyo, A., & Permana, D. (2024). Application of good governance principles in the implementation of sub-district head authority in Malangbong District, Garut Regency. Journal of Principles, 1(1). https://doi.org/10.36859/prinsip.v1i1.2944
Widodo, W. (2020). Public communication and community participation in local government. Journal of Social Sciences and Education, 5(1), 25–35.
Yusran, A. (2018). The performance of government officials in improving public services. Journal of Public Administration Science, 10(1), 58–67.
Yusuf, N., & Halim, F. (2020). The influence of compliance with government policies on the effectiveness of public services. Journal of Government Science, 8(1), 101–109.




