A Competency Development Model Utilizing the Competency House Application: Evidence from a Provincial Health Office
DOI:
https://doi.org/10.61978/politeia.v4i1.1219Keywords:
Competency Development, Competency House Application, Digital Learning, Human Resource Management, Public Sector InnovationAbstract
This study examines the effectiveness of employee competency development through the use of the Competency House Application at the Gorontalo Provincial Health Office. The topic is important because competency development among civil servants remains suboptimal despite the availability of a digital platform designed to support structured and continuous learning. The study addresses the central research question: how is competency development implemented through the application, and what factors hinder its effectiveness? The novelty of this paper lies in its empirical investigation of a digital competency system within a provincial-level public health institution, an area that has received limited scholarly attention in Indonesia. What is new in this study is the integration of digital competency mapping with real organizational constraints in a public-sector health context, offering insights not documented in prior research. Using a qualitative descriptive approach, data were collected through interviews, observations, and document analysis to explore implementation practices and identify barriers. The findings show that the application has not been effectively used for competency planning, monitoring, and evaluation due to limited digital literacy, inadequate socialization, insufficient technical and human resource support, minimal leadership commitment, and a weak culture of self-directed learning. The study concludes that optimizing the application requires stronger digital infrastructure, continuous training, systematic socialization, and greater managerial involvement. These results imply that digital platforms can enhance competency-based human resource management when supported by sufficient organizational readiness. The most important implication is that strengthening digital capability and leadership commitment can transform competency development systems and improve public-sector performance.
References
Aarons, G. A., Green, A. E., Trott, E., Willging, C. E., Torres, E. M., Ehrhart, M. G., & Roesch, S. C. (2016). The roles of system and organizational leadership in system-wide evidence-based intervention sustainment: a mixed-method study. Administration and Policy in Mental Health and Mental Health Services Research, 43(6), 991–1008. https://doi.org/10.1007/s10488-016-0751-4
Aderempas, T., Lukman, A., & Emmi, K. H. (2025). Implementasi Kebijakan Pemerintah Daerah Bidang Pendidikan dan Implikasinya Terhadap Pemerataan Infrastruktur Pendidikan di Kabupaten Kepahiang. Institut Agama Islam Negeri Curup.
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-T
Apandi, A. (2020). Strategi Peningkatan Kompetensi Aparatur Sipil Negara Melalui Peningkatan E-Literasi dan Edukasi Kebijakan Publik. Cendekia: Jurnal Pendidikan Dan Pembelajaran, 14(1), 33–42. https://doi.org/10.30957/cendekia.v14i1.608
Becker, G. S. (1975). Human Capital: A Theoretical and Empirical Analysis. National Bureau of Economic Research.
Braun, V., & Clarke, V. (2006). Using Thematic Analysis in Psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
Budiyanto, D., & Mabruri, M. (2025). Pentingnya Keamanan Siber Dalam Era Digital: Tinjauan Global dan Kondisi di Indonesia. Prosiding Seminar Nasional Sains Dan Teknologi “SainTek,” 2(1), 981–994.
Creswell, J. W. (2023). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (6th ed.). SAGE Publications.
Dalimunthe, I. S., Fitrisia, A., & Fatimah, S. (2024). Transformasi digital dan filsafat kepemimpinan dalam birokrasi: Tantangan dan peluang. CENDEKIA: Jurnal Ilmu Pengetahuan, 4(4), 597–611. https://doi.org/10.51878/cendekia.v4i4.4006
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Fahlevvi, M. R., Kusuma, K. A. P. I., & Anugerah, M. W. (2025). Integrasi Teknologi Digital dalam Pengawasan Internal Inspektorat Daerah Kabupaten Gianyar. Jurnal Syntax Imperatif: Jurnal Ilmu Sosial Dan Pendidikan, 6(2), 236–249. https://doi.org/10.54543/syntaximperatif.v6i2.687
Gil-Garcia, J. R., Vargas-Marin, E., & Gasco-Hernandez, M. (2018). Understanding the success of government portals: The role of political leadership, standards, and a powerful centralized IT agency. Proceedings of the Hawaii International Conference on System Sciences (HICSS). https://doi.org/10.24251/HICSS.2018.298
Heeks, R. (2017). Information and Communication Technology for Development (ICT4D). Routledge. https://doi.org/10.4324/9781315652603
Iverson, B. L., & Dervan, P. B. (2020). Metodologi Penelitian.
Kementerian Kesehatan. (2022). Menuju Layanan Kesehatan Digital.
Khoeriyah, R. U., Suryaman, M., & Ismaya, B. (2025). Studi Literatur Pemanfaatan Platform Rumah Belajar Kemendikbud Sebagai Learning Management System Dalam Mendukung Pembelajaran di Abad 21. Jurnal Transformasi Pendidikan Modern, 6(4).
Lase, D., Absah, Y., Lumbanraja, P., Giawa, Y., & Gulo, F. (2025). Infrastruktur Digital dalam Perspektif Konseptual: Kajian Teoretis, Temuan Empiris, dan Agenda Riset Masa Depan. Tuhenori: Jurnal Ilmiah Multidisiplin, 3(1), 80–94. https://doi.org/10.62138/tuhenori.v3i1.131
Lubis, F. K. (2016). Pengaruh jumlah pengusaha kena pajak dan surat pemberitahuan masa terhadap penerimaan pajak pertambahan nilai pada Kantor Pelayanan Pajak Pratama Medan Kota. Wahana Inovasi, 5(2), 466–476.
Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). SAGE Publications.
Nufuz, D. A., Mahendra, M. H., Faqih, A., & Setianingrum, N. (2025). Strategi efektif dalam manajemen perubahan: Membangun ketahanan organisasi di era digital. Menulis: Jurnal Penelitian Nusantara, 1(6), 540–547.
Patton, M. Q. (2014). Qualitative Research & Evaluation Methods: Integrating Theory and Practice. SAGE Publications.
Pettalongi, S. S., Widodo, J., Djunaedi, D., Lestari, N., & Anisa, N. (2025). Digitalisasi dan Transformasi Sumber Daya Manusia. Penerbit Naga Pustaka.
Rachmad, Y. E., Ilham, R., Indrayani, N., Manurung, H. E., Judijanto, L., Laksono, R. D., & Sa’dianoor, S. (2024). Layanan dan Tata Kelola E-Government: Teori, Konsep dan Penerapan. PT. Green Pustaka Indonesia.
Samsumar, L. D., Firdaus, M., Windyasari, V. S., Rachendu, S., Anwar, C., Haq, F. A. S. N., Bakti, I., Romli, N. A., Nurnaningsih, D., & Trisnawan, A. B. (2025). Sistem Informasi Manajemen: Strategi, Desain, dan Penerapan. Hadla Media Informasi.
Schein, E. H. (2010). Organizational Culture and Leadership (Vol. 2). John Wiley & Sons.
Sosiawan, E. A. (2008). Tantangan dan Hambatan dalam Implementasi E-Government di Indonesia. Seminar Nasional Informatika (SEMNASIF), 1(5).
Strohmeier, S., & Parry, E. (2014). HRM in the digital age: digital changes and challenges of the HR profession. Employee Relations, 36(4). https://doi.org/10.1108/ER-03-2014-0032
Susanto, P. C., Ricardianto, P., Olfebri, O., Tohir, M., & Sugiyanto, S. (2025). Sosialisasi Pengelolaan Sumber Daya Manusia: Strategi dan Tantangan di Era Digitalisasi. SAFARI: Jurnal Pengabdian Masyarakat Indonesia, 5(2), 34–44. https://doi.org/10.56910/safari.v5i2.1973
Zulfikar, S. (2025). Manajemen Strategis Kesehatan: Inovasi Era Disrupsi Digital. AMU Press.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Politeia : Journal of Public Administration and Political Science and International Relations
This work is licensed under a Creative Commons Attribution 4.0 International License.
