Exploring the Impact of Experiential Marketing on Conscious Consumer Choices (Case Study in Bandung Great Area)

Authors

  • Sarah Samsara Vijaya Telkom University, Indonesia

Keywords:

Experiential Marketing, Conscious Consumer Choices, Case Study, Bandung Great Area

Abstract

In the contemporary landscape of consumer behavior, this research delves into the intricate dynamics between experiential marketing and conscious consumer choices. The research methodology involves in-depth interviews, focus group discussions, and observational analysis to capture the essence of consumers’ experiences and their subsequent impact on conscious decision-making. The case study design allows for a comprehensive exploration of the local context, offering insights that are both context-specific and transferrable to broader marketing and consumer behavior frameworks. The theoretical foundation draws on critical tenets of constructivism, elucidating how individuals actively construct their realities through experiences. As experiential marketing becomes increasingly prominent in the consumer landscape, understanding its role in shaping conscious consumer choices becomes imperative for businesses and policymakers. The findings of this study contribute to the existing body of knowledge in communication studies and marketing by providing a detailed exploration of the interplay between experiential marketing strategies and the conscious decision-making processes of consumers. Practical implications for businesses in the Bandung Great Area and beyond are discussed, offering valuable insights for marketers seeking to align their strategies with the evolving expectations of conscious consumers.

References

Aithal, R. K. (2024a). Embedding the UN SDGs into a Marketing Elective on Base-of-the-Pyramid Markets: An Experiential Learning Approach. Journal of Marketing Education, 46(2), 110–122. https://doi.org/10.1177/02734753231222588

Aithal, R. K. (2024b). Embedding the UN SDGs into a Marketing Elective on Base-of-the-Pyramid Markets: An Experiential Learning Approach. Journal of Marketing Education, 46(2), 110–122. https://doi.org/10.1177/02734753231222588

Awaysheh, A., & Bonfiglio, D. (2017). Leveraging experiential learning to incorporate social entrepreneurship in MBA programs: A case study. The International Journal of Management Education, 15(2), 332–349. https://doi.org/10.1016/j.ijme.2017.04.001

Bajkó, N., Fülöp, Z., & Pércsi, K. N. (2022). Changes in the Innovation-and Marketing-Habits of Family SMEs in the Foodstuffs Industry, Caused by the Coronavirus Pandemic in Hungary. Sustainability (Switzerland, 14(5). https://doi.org/10.3390/su14052914

Barat, B. P. S. J. (2023). Provinsi Jawa Barat Dalam Angka.

Bogdan, R., & Taylor, S. J. (2015). Introduction to Qualitative Research Methods: A Guidebook and Resource (M (DeVault, Ed.; 4th ed.). John Wiley & Sons, Ltd.

Bungin, B. (2017). Metodologi Penelitian Kualitatif (B (Bungin, Ed.; 2nd ed.). PT Rajagrafindo Persada.

Cacioppo, J. T., Petty, R. E., Losch, M. E., & Kim, H. S. (n.d.). Electromyographic activity over facial muscle regions can differentiate the valence and intensity of affective reactions. Journal of Personality and Social Psychology, 50(2), 260–268. https://doi.org/10.1037/0022-

Couwenberg, L. E., Boksem, M. A. S., Dietvorst, R. C., Worm, L., Verbeke, W. J. M. I., & Smidts, A. (2017). Neural responses to functional and experiential ad appeals: Explaining ad effectiveness. International Journal of Research in Marketing, 34(2), 355–366. https://doi.org/10.1016/j.ijresmar.2016.10.005

Covid-19, I. P. (2019). Jurnal Dialektika Informatika (DETIKA. Universitas Muria Kudus, 1(2), 38–43. https://doi.org/10.24176/detika.v1i2.5853

Creswell, J. W. (2017). Research Design Pendekatan Kualitatif, Kuantitatif (Mixed, Ed.; 3rd ed.). Pustaka Pelajar.

Creswell, J. W., & Creswell, J. D. (2018). Research design: qualitative, quantitative, and mixed methods approaches (5th ed.). SAGE Publications, Inc.

Cummins, S., Peltier, W., J., A. S., J., & Nill, A. (2014). Consumer behavior in the online context. Journal of Research in Interactive Marketing, 8(3), 169–202. https://doi.org/10.1108/JRIM-04-2013-0019

Denzin, N. K., & Lincoln, Y. S. (2017). The SAGE Handbook of Qualitative Research (5th ed.).

Johnson, K., & Stake, R. E. (2005). The Art of Qualitative Case Studies. In N. K. Denzin & Y. S. Lincoln (Eds.), The SAGE Handbook of Qualitative Research (1st ed., pp. 443–466). SAGE Publications, Inc.

Lee, Y., In, J., & Lee, S. J. (2020). Social media engagement, service complexity, and experiential quality in US hospitals. Journal of Services Marketing, 34(6), 833–845. https://doi.org/10.1108/JSM-09-2019-0359

Lim, W. M., Kumar, S., Pandey, N., Verma, D., & Kumar, D. (2023). Evolution and trends in consumer behaviour. Insights from Journal of Consumer Behaviour. Journal of Consumer Behaviour, 22(1), 217–232. https://doi.org/10.1002/cb.2118

Lopez, F. J., Sanchez, R. A., Giordano, M. F., & Lopez, D. L. (2020). Behind influencer marketing: key marketing. Journal of Marketing Management, 2–31.

Martinez-Ruiz, M. P., & Moser, K. S. (2019). Studying Consumer Behavior in an Online Context: The Impact of the Evolution of the World Wide Web for New Avenues in Research.

Moleong, J. L., & Remaja Rosdakarya. Mulyana, D. (2018). Qualitative Research Methodology. Frontiers in Psychology, 10. https://doi.org/10.3389/fpsyg.2019.02731

Nurrizky, M., Harisudin, M., & Barokah, U. (2023). Influence of Experiential Marketing to Consumer Satisfaction and Repurchase Intentions: “Goreng” Taichan Restaurants as a Case Study. International Journal of Sustainable Development and Planning, 18(1), 247–253. https://doi.org/10.18280/ijsdp.180126

Petty, R. E., & Cacioppo, J. T. (n.d.). The Elaboration Likelihood Model of Persuasion. In L. Berkowitz (Ed.), Advances in experimental social psychology (pp. 123–205). Academic Press. https://doi.org/10.1016/S0065-2601(08)60214-2

Pine, B. J., & Gilmore, J. H. (n.d.). Welcome to the Experience Economy. Harvard Business Review, 76(4), 97–105.

Schmitt, B. (n.d.). Experiential Marketing. Journal of Marketing Management, 15(1–3), 53–67. https://doi.org/10.1362/026725799784870496

Shaw, D., Shiu, E., Grehan, E., Hassan, L., & Thomson, J. (2005). An exploration of values in ethical consumer decision making. Journal of Consumer Behaviour, 4(3), 185–200. https://doi.org/10.1002/cb.3

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif (dan R&D – MPKK, Ed.).

Wilson, B., Rita, P., Barrios, A., & Popp, B. (2021). Extending the notion of customer value to surfing camps. Heliyon, 7(8), 7876. https://doi.org/10.1016/j.heliyon.2021.e07876

Yin, R. K., Publications, S. A. G. E., Inc. Yusmar, A., Pambudi, A., Wibowo, H., Ningsih, L., Siregar, S. S., & Asfarian, A. (2012). Case Study Research. Design and Methods (4th ed.).

Downloads

Published

2025-05-14

How to Cite

Vijaya, S. S. (2025). Exploring the Impact of Experiential Marketing on Conscious Consumer Choices (Case Study in Bandung Great Area) . Mercatura : Journal of Marketing, 1(1), 12–24. Retrieved from https://journal.idscipub.com/mercatura/article/view/129

Issue

Section

Articles