Pradini , J. 2023. The Influence of Service Quality and Timeliness of Delivery on Customer Satisfaction at the Sicepat Express Delivery Service in Johar Baru, Central Jakarta. Logistica : Journal of Logistic and Transportation. 1, 1 (Oct. 2023), 67–101. DOI:https://doi.org/10.61978/logistica.v1i1.156.