PRAYUDI, Deri; HURRIYATI, Ratih; DEWI DIRGANTARI, Puspo. Empowering Digital Service Employees: A Capability–Motivation–Behavior Model for Adaptive Service Excellence. Commercium : Journal of Business and Management, [S. l.], v. 4, n. 3, p. 197–206, 2026. DOI: 10.61978/commercium.v4i3.1233. Disponível em: https://journal.idscipub.com/index.php/commercium/article/view/1233. Acesso em: 14 sep. 2026.